Apprenticeship as an office management assistant, specializing in complaints
(m/f/d)
Fritz Berger GmbH
Neumarkt in der Oberpfalz
Start date: 1.9.2026

Job Profile

Graduation
Secondary school leaving certificate or comparable school qualifications
qualifying secondary school certificate (Quali)
Soft Skills
Self-management/time management/organization
Commercial thinking/Analytical skills
Communication skills/customer focus/enjoyment of working with people
Teamwork
Care/Accuracy/Responsibility
Grades
Total: <3
English: <3
German: <3
Math: <3
Areas of Interest
service
Trade
Economy, administration

Important School Subjects

  • math
  • German
  • Business
  • English

Training Content

  • You will receive comprehensive training with expert contacts.
  • You'll get exciting insights behind the scenes at one of the leading camping equipment suppliers in Germany.
  • In the complaints section, you will gain a comprehensive insight into the contact between headquarters and our customers/suppliers.
  • You will learn about the multifaceted tasks of the complaints department.
  • After a suitable training period, you will be able to take on your own tasks.
  • You will also regularly rotate through other company departments relevant to your training.

Estimated Salary

Benefits

  • You will receive comprehensive training with expert contacts.
  • Working in a great team with a first-name basis culture
  • Varied tasks and an exciting work environment
  • Flexible working hours and a high chance of being hired after successfully completing training
  • Fair training allowance and travel allowance for the journey to vocational school (€365 per school year)
  • Discounts in the in-house bistro
  • 29 days of vacation with a 5-day work week
  • Generous discounts on the entire Berger product range
  • An exciting field of work in the camping and leisure industry
  • Flexible working hours that allow for good planning of private life and work

Expectations

  • You have (soon) achieved a qualified secondary school leaving certificate or a higher educational qualification.
  • You are interested in commercial and business processes as well as working in an office.
  • You are a natural organizer and can structure your tasks well.
  • You are a team player and enjoy interacting with people.
  • You are a team player and enjoy interacting with people.
  • You have a good understanding and can quickly adapt to new situations.

Job Description

A talented communicator with a knack for numbers – apprenticeship as an office management assistant specializing in complaints management. So many choices! This is the motto for your apprenticeship search. On the one hand, you're passionate about numbers, and on the other, you love working with people. The apprenticeship as an office management assistant specializing in complaints (often part of customer service/sales) involves processing customer inquiries, complaints, and returns.

Contact Person

Pascal Oschee
Recruiter
Tel: +49 (0) 1515 294 00 66
Email: pascal.oschee@fritz-berger.de

Fritz Berger GmbH

Fritz-Berger-Straße 1
92318 Neumarkt in der Oberpfalz
Our mission: "To equip all campers with the best accessories!" For us, camping isn't just a hobby, it's a way of life, and that's exactly what we at Fritz Berger want to share with our customers, regardless of age. As specialists in caravan, motorhome, tent, and leisure accessories, we sell our products with years of experience in our stores throughout Germany and Europe, via traditional mail order, and online.
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