Apprenticeship as a sales representative for dialogue marketing

As a field sales representative specializing in dialogue marketing, you can work in company call or service centers after your apprenticeship. The focus is on customer contact, for example, via telephone or chat. You'll also be involved in planning the appropriate call or service center capacity to ensure customer wait times aren't too long. In addition, you'll organize and plan campaigns based on customer database information, determining which customer groups should be contacted about which topics. All call or service center activities must also be analyzed to continuously improve the company's service. You can also be deployed in this area as a field sales representative after your apprenticeship.